Job Feedback Tracking

Chronicle now gives you a way to track feedback on employees and jobs. For example, if a customer calls with feedback about an employee or job, or if a supervisor has comments about an employee's work, you can now enter this feedback into Chronicle.

 

 

The results of this feedback also appears in the bonus evaluator, and it will also appear in future employee performance reports. You can also review all feedback for an employee (for example, when it's time for an employee review) in the person file for the employee.

Job Feedback Sources Setup

In the Main System Setup on the Categories tab you can you define values for Feedback Sources. For example, where does the feedback come from? The default settings are customer, supervisor, agent adjuster, subcontractor, and other. You can see these sources in both the job and people files on the feedback tab.

Job Feedback Types Setup

In the Main System Setup on the Categories tab, you can define values for the areas of a job you want feedback for. For example, the default settings for feedback areas are breakage, cleanliness, courteousness, quality of work, timeliness, work ethic, and other. These settings are used in the job and people files on the Feedback Tab and the results are show in the Bonus Manager where they can be used to determine bonuses.

New Scored/Rated Surveys

Chronicle can now automatically calculate a score on surveys that have Rating questions. The resulting score appears in the bonus evaluator, and it will also appear in future employee performance reports. This can be useful for surveys that track things like customer satisfaction or job performance.

For a survey to be scored, the survey must have Rating questions. These rating questions are added on the Survey tab in the main setup.  Once you've defined the rated questions, the survey is automatically scored whenever someone fills it out. If unrated questions are mixed with rated questions, the unrated questions have no effect on the score.